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Refund Policy

Last Updated: August 2026

At ExpertBiz LMS, we want our customers to have clarity and confidence when choosing our platform. This Refund Policy explains the circumstances under which subscription or service fees may be eligible for a refund.

By purchasing or subscribing to ExpertBiz LMS, you agree to the terms outlined below.

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1. Refund Eligibility

Refund eligibility depends on the type of service purchased, the amount of platform usage, and the time elapsed since purchase.

To be considered for a refund, a request must generally be submitted within 30 days from the date of purchase.

Refund requests submitted after the applicable refund period may not be eligible.

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2. New Subscription With Minimal Usage

If you have purchased an ExpertBiz LMS subscription but have not meaningfully used the platform, you may be eligible for a full refund within the applicable refund period.

Minimal usage may include:

  • Account creation

  • Basic platform exploration

  • Limited configuration

  • No significant course or learner activity

  • No substantial use of paid features

Refund eligibility will be determined based on the actual usage of the platform.

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3. Subscription With Active Usage

If you have actively used ExpertBiz LMS after purchase, including creating courses, enrolling learners, using paid features, processing transactions, or accessing substantial platform functionality, the subscription may not be eligible for a full refund.

Where applicable, ExpertBiz LMS may review the circumstances and determine whether a partial refund or account credit can be offered.

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4. Setup, Customization & Professional Services

Fees paid for services such as:

  • Platform setup

  • Customization

  • Branding

  • Website development

  • Technical configuration

  • Integration services

  • Training or onboarding

  • Other professional services

may be non-refundable once the work has started.

If a service has not yet commenced, refund eligibility may be reviewed on a case-by-case basis.

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5. Recurring Subscriptions

You may cancel a recurring monthly or annual subscription at any time.

Cancellation will prevent future renewal charges according to the applicable billing terms.

Unless otherwise stated or required by applicable law, cancellation does not automatically entitle you to a refund for the current billing period.

You will generally retain access to the applicable service until the end of the paid subscription period.

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6. Promotional or Discounted Purchases

Subscriptions or services purchased through special promotions, discounts, limited-time offers, or promotional campaigns may be subject to different refund conditions.

Where special refund conditions apply, those conditions will be communicated at the time of purchase.

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7. Payment Processing Charges

Where applicable, payment gateway, transaction, currency-conversion, or third-party processing charges may be deducted from an approved refund if such charges are non-refundable.

Any applicable deductions will be communicated during the refund process.

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8. How to Request a Refund

To request a refund, contact our support or accounts team using the details below.

Please include:

  • Full name

  • Registered email address

  • Subscription or order details

  • Date of purchase

  • Reason for the refund request

We may request additional information to verify the purchase and determine eligibility.

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9. Refund Review

Every refund request may be reviewed before approval.

We may consider:

  • Date of purchase

  • Subscription type

  • Platform usage

  • Services already delivered

  • Account activity

  • Whether learners or customers have been enrolled

  • Whether transactions have been processed

  • Applicable promotional terms

Submitting a refund request does not guarantee approval.

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10. Approved Refunds

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.

Approved refunds may take approximately 7 business days to appear in your account, depending on the payment provider or financial institution.

11. Non-Refundable Circumstances

A refund may not be provided where:

  • The applicable refund period has expired.

  • The platform has been substantially used.

  • Services or setup work have already been completed.

  • Custom development or configuration has commenced.

  • Learners or customers have already been enrolled.

  • Transactions have already been processed.

  • The account or service has been suspended due to a violation of our Terms of Use.

  • The purchase was subject to a non-refundable promotional offer.

  • The refund request does not meet the applicable eligibility requirements.

Nothing in this section limits any rights you may have under applicable law.

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12. Cancellation by ExpertBiz LMS

ExpertBiz LMS may suspend or terminate an account in accordance with our Terms of Use, including in cases involving:

  • Violation of our terms

  • Fraudulent activity

  • Misuse of the platform

  • Security concerns

  • Non-payment

  • Illegal activity

Termination resulting from a violation of our Terms does not automatically create a right to a refund.

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13. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be published on this page along with an updated "Last Updated" date.

The refund terms applicable to a purchase will generally be determined according to the policy and terms presented at the time of that purchase, subject to applicable law.

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14. Contact Us

For questions about cancellations, refunds, or billing, please contact

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